Customer Service

CUSTOMER SATISFACTION:

AT SHARISPLACE.COM CUSTOMER SATISFACTION IS OUR #1 GOAL. WE STAND BEHIND THE QUALITY OF OUR PRODUCTS AND OUR SHIPMENTS ARE CAREFULLY INSPECTED BEFORE LEAVING OUR WAREHOUSE.

 

FORMS OF PAYMENT:

SHARISPLACE.COM ACCEPTS AMERICAN EXPRESS, VISA, MASTERCARD AND DISCOVER.

 

PURCHASES:

YOUR PURCHASE WILL BE CHARGED TO YOUR CREDIT CARD ONLY AFTER WE HAVE VERIFIED YOUR CARD DETAILS, RECEIVED AUTHORIZATION, CONFIRMED STOCK AVAILABILITY, AND YOUR ORDER IS SHIPPED. YOUR CREDIT CARD WILL NOT BE CHARGED AT THE TIME YOU SUBMIT YOUR ORDER. SHARISPLACE.COM CHARGES STATE, LOCAL, AND COUNTY TAXES ON ONLINE TRANSACTIONS AS REQUIRED BY APPLICABLE LAWS.

 

SHIPPING AND DELIVERY:

FOR SECURITY REASONS, SHARISPLACE.COM PURCHASES WILL REQUIRE AN ADULT SIGNATURE UPON DELIVERY. IT IS NOT POSSIBLE TO SHIP TO AN ALTERNATIVE ADDRESS ONCE ITEMS HAVE BEEN DISPATCHED. ALL PURCHASES ARE SHIPPED UPS. IN ADDITION, PURCHASES MAY NOT BE SHIPPED TO P.O. BOXES OR TO ADDRESSES THAT ARE NOT AVAILABLE THROUGH UPS. TO ESTIMATE THE TOTAL DELIVERY TIME FOR YOUR PURCHASE, PLEASE ALLOW ONE TO TWO BUSINESS DAYS TO PROCESS YOUR ORDER FOR SHIPMENT, IN ADDITION TO THE TIME INDICATED BY YOUR PREFERRED SHIPPING METHOD. ORDERS ARE PROCESSED MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS. WE CAN ONLY SHIP WITHIN THE UNITED STATES. WE CANNOT SHIP TO US TERRITORIES INCLUDING AMERICAN SAMOA, BAKER ISLAND, FEDERATED STATES OF MICRONESIA, GUAM, HOWLAND ISLAND, JARVIS ISLAND, JOHNSTON ATOLL, KINGMAN REEF, COMMONWEALTH OF THE NORTHERN MARIANA ISLANDS, MIDWAY ISLANDS, NAVASSA ISLAND, PALMYRA ATOLL, PUERTO RICO, U.S. VIRGIN ISLANDS, AND WAKE ISLAND.

UNFORTUNATELY, AT THIS TIME WE ARE NOT ACCEPTING INTERNATIONAL ORDERS. SORRY FOR ANY INCONVENIENCE THIS MAY CAUSE. 

 

SHIPPING METHOD & FEES: 

GROUND SHIPPING: 5- 7   BUSINESS DAYS              FREE

SECOND DAY AIR SHIPPING: 2 BUSINESS DAYS      $35.00

NEXT DAY AIR SHIPPING: NEXT DAY                          $50.00

 

SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE. PACKAGES THAT ARRIVE COD MAY BE DENIED OR THE COD AMOUNT MAY BE DEDUCTED FROM YOUR RETURN.

MERCHANDISE MUST BE INSURED FOR THE FULL RETAIL PRICE. PLEASE HANDLE AND RETURN WITH CARE TO ENSURE CONTENTS ARE NOT DAMAGED DURING TRANSIT.

ITEMS MADE OF EXOTIC SKINS AND FURS CANNOT BE SHIPPED OUTSIDE OF THE UNITED STATES, AND JEWELRY ITEMS ARE RESTRICTED FROM SHIPPING TO CERTAIN COUNTRIES. IN ADDITION TO BEING RESTRICTED FROM SHIPPING TO NON-USA ADDRESSES, ITEMS MADE OF PYTHON CANNOT BE SHIPPED TO CALIFORNIA.

 

PRICE ADJUSTMENTS:

IF PREVIOUSLY PURCHASED MERCHANDISE IS MARKED DOWN WITHIN SEVEN (7) DAYS OF THE ORIGINAL ORDER DATE SHARISPLACE.COM WILL ADJUST THE PRICE OF AN ITEM - ONCE. TO RECEIVE A PRICE ADJUSTMENT PLEASE CALL SHARI’S PLACE AT 516-484-7400 OR EMAIL info@sharisplace.com. PLEASE INCLUDE YOUR ORIGINAL ORDER NUMBER WITH YOUR REQUEST. ELIGIBLE REFUNDS WILL BE APPLIED TO YOUR ORIGINAL FORM OF PAYMENT.

 

ERRORS & INACCURACIES:

IT’S OUR GOAL TO PROVIDE COMPLETE, ACCURATE AND UP TO DATE INFORMATION ON OUR WEBSITE. UNFORTUNATELY, IT IS NOT POSSIBLE TO ENSURE THAT IT IS COMPLETELY FREE OF ERRORS. THE WEBSITE MAY CONTAIN TYPOGRAPHICAL MISTAKES, INACCURACIES OR OMISSIONS. THESE MAY RELATE TO PRICING, PRODUCT AVAILABILITY OR PRODUCT INFORMATION. WE RESERVE THE RIGHT TO CORRECT ANY ERROR, INCLUDING AFTER AN ORDER HAS BEEN SUBMITTED AND TO CHANGE OR UPDATE THE ERROR AT ANY TIME WITHOUT PRIOR NOTICE.

 

RETURN POLICY IN-STORE AND ONLINE: 

MERCHANDISE MAY BE EXCHANGED WITHIN 10 DAYS FOR STORE CREDIT ONLY. TO BE ELIGIBLE FOR AN EXCHANGE, YOUR ITEM MUST BE UNWORN AND IN THE SAME CONDITION THAT YOU RECEIVED IT. ITEMS NEED TO HAVE THE ORIGINAL RECEIPT OR PROOF OF PURCHASE.  STORE CREDITS ARE NON-TRANSFERRABLE.

SALE MERCHANDISE, LEATHER/SUEDE, JEWELRY AND SPECIAL ORDERS ARE FINAL SALE.

 

EXCHANGES:

ALL EXCHANGED MERCHANDISE MUST NOT BE WORN, ALTERED OR WASHED AND HAVE ALL TAGS ATTACHED. SHOES MUST INCLUDE THE ORIGINAL BOX IN ITS ORIGINAL CONDITION.

THE CUSTOMER IS RESPONSIBLE FOR ANY RETURN SHIPPING CHARGES. YOU MAY USE THE ORIGINAL PACKAGING, BUT MAKE SURE TO BLACK OUT ANY SHIPPING LABELS OR OTHER INFORMATION ON YOUR RETURN PACKAGE.

 

PLEASE SEND ALL RETURNS TO:

SHARI’S PLACE RETURNS

44 GLEN COVE ROAD
GREENVALE, NEW YORK 11548

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